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    • Analysis of Citizen Satisfaction in Municipal Services 

      Romero Subia, José Fernando; Jimber del Río, Juan Antonio; Ochoa Rico, María Salomé; Vergara-Romero, Arnaldo (MDPI, 2022)
      Citizen demand for quality public services is increasing, and improvements in the provision of public services affect citizen satisfaction and loyalty. This research is to evaluate citizens’ loyalty to municipal officials ...

    • Risk management in Islamic Banking: the impact of financial technologies through empirical insights from the UAE 

      Al Hammadi, Mohamed; Jimber del Río, Juan Antonio; Ochoa Rico, María Salomé; Arencibia Montero, Orlando; Vergara-Romero, Arnaldo (MDPI, 2024)
      Financial technology (fintech) innovations are transforming banking globally. Their adoption poses new opportunities and risks for Islamic banks with unique requirements. This study examines fintech’s implications for risk ...