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Impact of Dynamic Capabilities on Customer Satisfaction through Digital Transformation in the Automotive Sector
Martínez de Miguel, Pablo; Pablos-Heredero, Carmen de; Montes, José Luis; García Martínez, Antón Rafael (MDPI, 2022)Technology has impacted businesses in different areas, and, consequently, many companies have found it necessary to make changes in their structures and business models to improve customer satisfaction. The objective was ...