Study of citizen satisfaction and loyalty in the urban area of Guayaquil: perspective of the quality of public services applying structural equations
Autor
Ochoa Rico, María Salomé
Vergara-Romero, Arnaldo
Romero Subia, José Fernando
Jimber del Río, Juan Antonio
Fecha
2022Materia
Guayaquil (Ecuador)Citizens
Urban areas
Public services
Quality