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The impact of daily tour service quality on tourist satisfaction and behavioral intentions in an island context: A study on tours to Isla de la Plata, Ecuador
| dc.contributor.author | Reyes Vélez, Pedro Enrique | |
| dc.contributor.author | Pérez Naranjo, Leonor | |
| dc.contributor.author | Rodríguez Zapatero, M. | |
| dc.date.accessioned | 2024-01-30T10:34:10Z | |
| dc.date.available | 2024-01-30T10:34:10Z | |
| dc.date.issued | 2018 | |
| dc.identifier.issn | 1747-7603 | |
| dc.identifier.uri | http://hdl.handle.net/10396/26822 | |
| dc.description.abstract | This study assesses the impact of daily tour service quality on tourist satisfaction and behavioral intentions in an island context. Using Partial Least Squares Structural Equation Modeling (PLS-SEM), the analysis of data collected from 195 participating in a daily tour to Isla de la Plata (Ecuador) showed that all the services examined (transportation by boat, food and beverage, tourist guide and visits) had a significant direct impact on tour satisfaction, having the transportation the highest impact. Moreover, the indirect effect of the daily tours services on behavioral intentions mediated by the satisfaction with the tour was also significant. | es_ES |
| dc.format.mimetype | application/pdf | es_ES |
| dc.language.iso | eng | es_ES |
| dc.publisher | Taylor & Francis | es_ES |
| dc.rights | https://creativecommons.org/licenses/by-nc-nd/4.0/ | es_ES |
| dc.source | Current Issues in Tourism, Vol 22, Issue 19, pp2337-2341 (2019 ) | es_ES |
| dc.subject | Service performance | es_ES |
| dc.subject | Satisfaction | es_ES |
| dc.subject | Behavioral intentions | es_ES |
| dc.subject | Daily tours | es_ES |
| dc.subject | Islands | es_ES |
| dc.title | The impact of daily tour service quality on tourist satisfaction and behavioral intentions in an island context: A study on tours to Isla de la Plata, Ecuador | es_ES |
| dc.type | info:eu-repo/semantics/article | es_ES |
| dc.relation.publisherversion | https://doi.org/10.1080/13683500.2018.1505835 | es_ES |
| dc.rights.accessRights | info:eu-repo/semantics/openAccess | es_ES |
